What Causes Toxic Communication in The Workplace?

 In Conflict Resolution, Corporate Team Building, De Escalation, Training Programs

A toxic workplace is a work environment with controlling bosses, manipulative co-workers, and a general atmosphere of unproductivity. While the occasional skirmish or disagreement is a routine occurrence in a workplace, a toxic workplace is one where there is not a time when tempers are not running high.

In addition to being detrimental to your self-esteem, this kind of environment can also be harmful to mental and physical health.

In fact, toxic environments seldom remain at work. Stress from work usually follows you home, taking over your relationships with loved ones, snatching away much-needed rest, and causing your mood to swing like a pendulum.

If you are hunting for a checklist to see if your workplace is toxic, there is a high chance you already know the answer.

1.  Lack of Communication

The root cause of an organisation performing poorly is the subpar quality of workplace interaction. Poor communication also leads workers to frustration and anger.

When tasks are not communicated effectively, they cannot be accomplished correctly, leading to resentment on both sides. Interference in communication can sometimes mean that different staff members receive different messages, typically with no clarity.

Oftentimes, the employees are the ones who make a workplace toxic. They might be inattentive when heeding instructions, avoid work and miss deadlines with no remorse or effort to improve.

Issues emerge and escalate from here.

2.  Gossip Is King

Have you heard the saying “high school never ends”? For some, it never does.

Basking in the glory of days long gone, some employees decide to group together to create a clique. We see these cliques sit together in the lunch break room, sharing inside jokes and giggles that make everyone else feel left out. Impenetrable and mostly sometimes downright nasty, this posse typically generates gossip that can make the workplace toxic for everyone involved.

3.  Your Boss is not a Leader.

Ideas may have the potential to change the world, but great leaders are the true drivers of this change.

If your boss is petty, manipulative, passive-aggressive, and gives backhanded compliments, they might be a step ahead of you on the corporate ladder, but they certainly are not the bigger person.

Managers who cannot handle additional pressure, or who resort to favouritism often find themselves creating a toxic work environment without even realising what they are doing.


The Solution

Training, Training, Training!

With training, people can learn and understand how their behaviours impact others. They can learn how others behaviours are affecting them. This gives both the toxic and non-toxic people the opportunity to change.

Resolution Education specialises in training programs for dealing with conflict. Regardless of your industry, we can train you on how to deal with aggressive people at work and resolve your conflicts amicably. You can find out about our conflict resolution training or call us at 1300 884 589 for more information.