Conflict Resolution for Ambulance Officers

 In Conflict Resolution, De Escalation, Training Programs

Personal safety for Paramedics and Ambulance Crews

First responders are often the most likely to be exposed to workplace violence.

Number of Attacks

A report compiled by the Queensland Ambulance Service in 2016 highlighted some alarming statistics.  There were 170 deliberate physical attacks and 56 verbal assaults on ambulance officers in the 2014-15 financial year. This represents an increase from the 160 physical assaults and 33 verbal assaults on ambulance officers in 2013-14 financial year.

Of course, these are only the incidents which were reported.  Many incidents go unreported, which makes it hard to know the full impact of workplace violence in this industry.

Attack Information

The 2016 report showed that the highest number of violent incidents was reported by Queensland Ambulance Service officers with 4 years or less experience.  Most incidents occurred at the scene address location, and the majority of assaults came from the patients rather than anyone else at the scene.  59.9% of assailants were male, and the peak time for assaults was between 6-7pm.  The prevailing theme is the influence of drugs and alcohol.


A number of positive recommendations were made as a result of the report, including upgrades in in-vehicle technology, and re-designing the SAFE (Situational Awareness For Everyday Encounters) programme.

Training Programs

Here at Resolution Education, conflict resolution and de-escalation for ambulance officers is our speciality.  Our courses teach skills in close quarters defence, for incidents within the close confines of an ambulance, as well as calming out of control individuals and restraining without injury or harm.  We show you how to make a rapid risk assessment of your environment, and how to keep out of harm’s way whilst doing the job you have to do.

Contact us now for more information.