How to Deal with Conflict Over Zoom
The way we do business has changed a lot in 2020. A worldwide pandemic will probably do that! Businesses have had no other choice but to pivot and move more online. But moving meetings, coaching and training classes online can also bring about a new range of issues, including conflicts. Dealing with conflict over an online platform like zoom is just as vital as dealing with it in real life.
In uncertain times, Zoom has emerged as an unlikely hero, making it possible to communicate with people the world over. It has led to a surge in online classes, outsourcing of employees, and the ability to hold business meetings with over 400 attendees.
However, in Zoom meetings, just like in real life, conflicts can arise.
Here are some easy tips on dealing with online conflicts, especially those on Zoom.
1. Communication with Comprehension
A difference in opinion during a meeting can mean that everyone is giving their honest feedback. However, because the body cues can often be missed, simple disagreements can quickly turn into conflicts.
If you have a bone to pick with a peer, go ahead. But first, sit back and zero in on the actual problem. Once that is done, try to determine your tone and your choice of words. An accusatory tone can aggravate the situation, and a submissive manner can make the other person put the entire blame on you.
Keep a clear mind and be direct. Hear what they are saying intending to listen and understand. The chances are that it was just miscommunication that can be resolved with a simple “sorry.”
During the year that was 2020, there has been a lot to deal with. Some may have lost jobs or had their hours cut, others had relationship breakdowns. Most of us have irregular sleep cycles, and almost all of us have had to alter our lives in one way or another.
People are preoccupied with many worries and focusing solely on their work is difficult. In such circumstances, bouts of unproductivity and subpar performance are normal. Employees can be late to meetings, and even cranky and short-tempered.
Instead of losing your cool and responding with the same fury, try to be empathetic. They are just having a bad couple of days. Inquire about their health and family situation. Give them an extension on their deadlines.
When they return to their usual selves, they will be grateful for your help during trying times.
3. Making A New Blueprint
Because the change was unprecedented, there is no real blueprint on how to resolve such issues. However, the most admirable part of the human experience is to be able to withstand and adapt. The blueprint can be formed now.
Make a new set of rules for effective communication. List down tips to follow, and tone, and words all employees should refrain from using.
Inculcate feelings of open and honest communication. If the employees know that they can come to you with problems in understanding tasks or meeting deadlines, they will be more relaxed and focused. A distracted employee is no good for anyone.
Focus on strengthening your HR department too. Hire emotionally intelligent HR employees who can resolve day-to-day issues like leaves of absence and salaries.
Employees are a part of the human capital. They are a direct stakeholder in the future of the company. Happy employees, who feel like they are listened to, are more productive and profitable.
Effective communication can not only reduce employee turnover; it can also make employees more efficient and loyal.
Resolution Education offers a range of conflict management training outcomes specifically designed for your workplace and industry. You can call us today at 1300 884 589 to have a chat with our friendly team about your training requirements.