Resolution Education recently delivered training to over 500 staff members around Australia for Salvation Army Employment Plus. The training covered verbal and physical aggression, with alcohol and drug-related factors.
"Employment Plus could not speak highly enough of Resolution Education’s professionalism when it came to creating a De-escalation and Occupational Violence Training for our job staff. When creating the course Head Trainer, Nathan spent time with us reviewing our incidents, asking questions about what happens to staff and how things are currently handled and then also reviewed the current policies we have when dealing with aggression in the workplace. With so many locations to train at Resolution Education, delivered the training as required and the feedback from team has been absolutely exemplary and definitely practical for the team. We are glad we engaged Resolution Education for our De-escalation training and looking forward to working with Resolution Education in the future."
Karlo Briski – Technical Learning and Development Manager