We have all encountered a person who lacks empathy for others and has a deep need for attention and admiration. Yes, narcissists are all around us, and they make us feel small in different ways. [...]

With around one-third of your life being spent at work(1), it’s important to ensure that time is as happy and productive as possible. A large portion of that happiness can be attributed to the [...]

A healthy work environment is key to a successful and motivated team. Issues within your team can result in negative feelings festering over time and creating a hostile environment for everyone [...]

Unfortunately, conflict is part of our lives and often is unavoidable. Employees working together have different expectations, which can create inevitable disputes amongst them. Therefore, [...]

Our world has changed due to COVID-19. The pandemic has created some fear and anxiety amongst people, which has several negative consequences including aggression and violence. There has been an [...]

Instead of receiving a heartwarming “thank-you” from passengers after a long quiet ride, transport workers (bus and taxi drivers especially) are often greeted with several forms of [...]

With the staggering statistics of violence in the workplace, especially in customer service & retail outlets, the need for conflict resolution and de-escalation training cannot be emphasized [...]

Organising your next conference can be a lot of hard work and a bit of a headache for many of us. For event organisers, there’s so much to consider including your event goal, who needs to attend, [...]

When we think of conflict resolution in the context of the workplace, our mind may go to bullying and harassment policies or communication skills.  A typical google search may tell you “There are [...]

Do you have a policy for how your staff and team leaders should respond to an aggressive situation? While most organisations have policies (some legislated) for taking leave, hours of work, and a [...]