Unfortunately, conflict is part of our lives and often is unavoidable. Employees working together have different expectations, which can create inevitable disputes amongst them. Therefore, [...]

Our world has changed due to COVID-19. The pandemic has created some fear and anxiety amongst people, which has several negative consequences including aggression and violence. There has been an [...]

Every day there are more and more stories of violence in the media.  It seems we can’t switch on the tv or radio, scroll through Facebook, or trawl our favourite news sources without coming [...]

Instead of receiving a heartwarming “thank-you” from passengers after a long quiet ride, transport workers (bus and taxi drivers especially) are often greeted with several forms of [...]

With the staggering statistics of violence in the workplace, especially in retail outlets, the need for conflict resolution training cannot be emphasized enough.   Every day, employees are not [...]

Organising your next conference can be a lot of hard work and a bit of a headache for many of us. For event organisers, there’s so much to consider including your event goal, who needs to attend, [...]

When we think of conflict resolution in the context of the workplace, our mind may go to bullying and harassment policies or communication skills.  A typical google search may tell you “There are [...]

Do you have a policy for how your staff and team leaders should respond to an aggressive situation? While most organisations have policies (some legislated) for taking leave, hours of work, and a [...]

How do you make your staff feel safe and secure at work? Most people think of The Karate Kid or Bruce Lee when they consider self-defence and conflict resolution courses.  While for some, this is [...]

Does self-defence training equal a more confident worker We are frequently asked if self-defence training makes for more confident employees, and our answer is a resounding yes!   With workplace [...]