Fri, 18 Jan 2019 09:30 AM - Fri, 18 Jan 2019 03:30 PM
Everybody should be able to feel safe in the workplace, though sometimes we cannot make everybody happy, turning your everyday interactions with customers into an aggressive conflict. And the worst part, sometimes it can turn physical.
Our Dealing with Aggressive People Course has been designed to give you the tools to handle an aggressive customer and interaction within the workplace. Our modern day has made a lot of people unreasonable and having this as our most popular course in the market, will show you that no matter how big or small you are, you can handle yourself.
The aim of the course is to give you confidence in handling yourself in any aggressive or conflict situation.
This training course is designed for team members to:
It is a powerful day, fun and very informative. You will learn the best way to defuse and aggressive situation whether it is verbal or physical.
You Will Learn:
The course is hands on where people get to train and participate in the different techniques.
You will receive:
* morning and afternoon teas, lunch, and tea and coffee provided
What to wear: Clothes you would wear to work.
Note: As this is a hands on learning environment, a waiver form will need to be signed by each participant to ensure insurance is kept up to date. Anybody who does not sign the waiver will not be able to participate in the physical activities.
Waldorf Parramatta Apartment Hotel,
110-114 James Ruse Dr,