TRAIN THE TRAINER

Train the Trainer

DELIVER YOUR OWN DE-ESCALATION & OVA TRAINING

Our in-depth and high impact “Train the Trainer” course allows your own trainers within your organisation to deliver quality de-escalation, OVA and conflict resolution training to your employees.

A two full day intensive course delivered to students on how to deal with most de-escalation situations. Our course is based around Resolution Education’s A.D.P. System when dealing with occupational violence and aggression.

  • Awareness
  • De-escalate
  • Defend

The aim of this course is to give students confidence in delivering training to your staff members to keep them safe. We have limited courses held every year with a required refresher every year. You can also run this as a private course for your company.

Course Overview

Duration: 2 days of training

Location: Training Australia Wide and Internationally – At your workplace or a location can be organised by Resolution Education

Capacity: up to 5 people or an additional trainer can be organised

What To Wear: Clothes you would normally wear to work

Certification: 1 year certification to be able to deliver this course. To maintain the certification, a day’s refresher training will need to be undertaken.

Training Outcomes

  • deliver de-escalation, OVA and conflict resolution training into their organisation.
  • look at the workplace environment and advise better ways to keep employees safe
  • help create policy and procedures around de-escalation, OVAconflict resolution for their organisation

Course Outline

The below is just a guide and modules can be added or removed based on the needs of your organisation.

– Identifying the signs of aggression and the stages of each, verbal cues, visual cues
Team Interaction with an aggressive person.


– Dealing with your emotions in an aggressive situation, how not to freeze and timing from the start of a situation to becoming violent.


– Using your voice to diffuse the situation


– How to stop the aggression escalating


– Working on positives outcomes for each aggressive situation


– Hands on Session


– Hands on Group Work

You will receive:

– morning tea, lunch, afternoon tea, tea and coffee

– a comprehensive manual to cement your learnings

– fun and interactive training, both theoretical and hands-on

– 1 year certification to be able to deliver these courses. To maintain certification a one day refresher course is required to be undertaken

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