TRAIN THE TRAINER
Train the Trainer
DELIVER YOUR OWN DE-ESCALATION & OVA TRAINING
Our in-depth and high impact “Train the Trainer” course allows your own trainers within your organisation to deliver quality de-escalation, OVA and conflict resolution training to your employees.
A two full day intensive course delivered to students on how to deal with most de-escalation situations. Our course is based around Resolution Education’s A.D.P. System when dealing with occupational violence and aggression.
- Awareness
- De-escalate
- Defend
The aim of this course is to give students confidence in delivering training to your staff members to keep them safe. We have limited courses held every year with a required refresher every year. You can also run this as a private course for your company.
Course Overview
Duration: 2 days of training
Location: Training Australia Wide and Internationally – At your workplace or a location can be organised by Resolution Education
Capacity: up to 5 people or an additional trainer can be organised
What To Wear: Clothes you would normally wear to work
Certification: 1 year certification to be able to deliver this course. To maintain the certification, a day’s refresher training will need to be undertaken.
Training Outcomes
- deliver de-escalation, OVA and conflict resolution training into their organisation.
- look at the workplace environment and advise better ways to keep employees safe
- help create policy and procedures around de-escalation, OVAconflict resolution for their organisation
Course Outline
The below is just a guide and modules can be added or removed based on the needs of your organisation.
– Identifying the signs of aggression and the stages of each, verbal cues, visual cues
Team Interaction with an aggressive person.
– Dealing with your emotions in an aggressive situation, how not to freeze and timing from the start of a situation to becoming violent.
– Using your voice to diffuse the situation
– How to stop the aggression escalating
– Working on positives outcomes for each aggressive situation
– Hands on Session
– Hands on Group Work
You will receive:
– morning tea, lunch, afternoon tea, tea and coffee
– a comprehensive manual to cement your learnings
– fun and interactive training, both theoretical and hands-on
– 1 year certification to be able to deliver these courses. To maintain certification a one day refresher course is required to be undertaken