Based on the concept of learning how to defuse an aggressive situation before it escalates into physical violence, our ConflictResolution course introduces you to tools and techniques to effectively deal with volatile situations. This could be:
- with other team members
- with difficult customers
- with members of the public
- road rage experiences.
At the end of the course you will be able to:
- recognize the causes of workplace conflicts
- understand how differences in communication styles can result in tense situations
- have solutions for managing cultural expectations and differences
- have techniques for managing difficult conversations
- calmly and confidently be able to de-escalate a potentially violent situation.
We also work with transport companies to train drivers on how to deal with road rage, which is happening more and more often.
Having a conference or team building day? Let us add value to your company with a tailor made package to engage and enthuse your team.