Our Conflict Resolution course introduces you to the tools and techniques needed to defuse an aggressive situation before it escalates into physical violence and effectively deal with such volatile situations.
We will learn:
- how to recognize the causes of workplace conflicts
- understand how differences in communication styles can result in tense situations
- solutions for managing cultural expectations and differences
- techniques for managing difficult conversations
- how to calmly and confidently be able to de-escalate a potentially violent situation.
Having a conference or team building day? Let us add value to your company with a tailor-made package to engage and empower your team.