Simple Conflict Resolution Skills Techniques in the Workplace
A healthy work environment is key to a successful and motivated team. Issues within your team can result in negative feelings festering over time and creating a hostile environment for everyone involved. Business owners, team leaders and managers all have a part to play in mitigating these issues, and it is important to go about this in the right way to get the best possible outcome for all parties involved.
Here is how you can master conflict resolution skills and techniques in your workplace.
1. Do not Leave for Tomorrow What You Can Do Today
Address the conflict as soon as it is brought to your attention. The longer you wait to do so, the more emotions will rise, resulting in the situation getting out of hand. However, be careful not to act on impulse either.
Instead, take your time assessing the situation to figure out the best way to resolve the issue. It will be helpful to have a plan with practical techniques to help your team-members resolve whatever problems they are having.
2. Hear Them Out
Before putting the parties involved in a room together to let them talk it out, meet each person individually, and let them say what they need to say. Letting out their grievances will give them a chance to reassess the situation and maybe see where they could change their behaviour.
After you have talked to each person, bring them in together, and try to work on the exact issues they are having. Instead of letting them get into a ‘he said, she said,’ argument, guide them on having a constructive conversation that ends with tangible solutions.
3. Focus on The Problems, Not the People
Do not try to work out who is right or wrong. In most cases, both sides will be at fault in some places and right in others. Both parties in disagreement will often try to prove the other wrong and try to get support from others.
Be careful not to let things get emotional or personal. Try your best to keep the conversation focused on the specific problems they are having and resolve them professionally.
4. Do not Take Sides
Treat all employees equally. If you have an outside of work or personal relationship with an employee, make sure not to discuss with them any issues regarding anyone else, unless that person is present as well. In other words, keep your personal relationship separate from your professional one. You never want to make anyone of your team members feel like you are taking sides or giving someone else more leverage just because you are fonder of them. Always remain neutral and keep personal biases out of the way of professional dealings.
5. Stay Involved
Workplace drama can creep up on you without you even realising it existed. It is important to have monthly check-ins with your employees to make sure they are not having any problems. This will also help develop a trusting relationship between you and your team members, and they will be more likely to approach you in the future.
Having multiple conflicts in the workplace can be a stressful situation to resolve. At the same time, mediating tough situations can be a tough task.
A great empowerment exercise is to engage with a Conflict Resolution training company like Resolution Education to conduct real-life training of your employees in a safe, fun environment. Building these skills will not only give your employees more confidence, it may also help to create a more harmonious work environment.
Offering expert training in workplace conflict resolution, Resolution Education train businesses, regardless of their size or industry throughout Australia and NZ. Please call 1300 884 589 for more information on how we can empower your team.