De Escalation

Workers in the modern-day era likely interact with clients, customers, and colleagues from different personal and cultural backgrounds every day. It is therefore vital for everyone, regardless of [...]

A toxic workplace is a work environment with controlling bosses, manipulative co-workers, and a general atmosphere of unproductivity. While the occasional skirmish or disagreement is a routine [...]

Workplace violence comes in various forms: bullying, physical harassment, verbal abuse, or other forms of workplace conflict. Workplace violence comes with lots of physical, physiological, and [...]

If you are like most kids, you were probably bullied in high-school. Luckily for your bullies, you had no self-defence skills. Well, as an adult, things have not changed much. Bullies are [...]

We have all encountered a person who lacks empathy for others and has a deep need for attention and admiration. Yes, narcissists are all around us, and they make us feel small in different ways. [...]

Unfortunately, conflict is part of our lives and often is unavoidable. Employees working together have different expectations, which can create inevitable disputes amongst them. Therefore, [...]

It is difficult to deal with aggressive people at any time. But when there is a crisis or when the person is in crisis it is even more difficult. That is why it is vital to get training so you [...]

Instead of receiving a heartwarming “thank-you” from passengers after a long quiet ride, transport workers (bus and taxi drivers especially) are often greeted with several forms of [...]

How do you make your staff feel safe and secure at work? Most people think of The Karate Kid or Bruce Lee when they consider self-defence and conflict resolution courses.  While for some, this is [...]

Does self-defence training equal a more confident worker We are frequently asked if self-defence training makes for more confident employees, and our answer is a resounding yes!   With workplace [...]